Navigate Ventures is pleased to announce it has made an investment in Dimension Labs, the Language Data Infrastructure platform that transforms unstructured customer data into structured, analytics-ready insights for data, business intelligence, and AI workflows.

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Dimension Labs helps companies unlock insights from unstructured customer conversations - calls, chats, emails, and surveys - by transforming them into clean, structured data enriched with AI. Built for CX, insights, and data teams, the platform delivers real-time visibility into customer behavior, product friction, and churn risk - without manual tagging or transcription review. By integrating directly with tools like Snowflake and Databricks, Dimension Labs gives data teams instant visibility into the full customer story. By making customer language data accessible and actionable, Dimension Labs empowers teams to drive faster, smarter decisions across the business. Its clients include global brands such as Netflix, Disney, Asics, Dropbox, and the NBA.

Dimension Labs is led by CEO Andrew Hong, a seasoned operator and investor in the data and analytics space. With three successful exits to his name and four years of experience in early-stage venture capital, Andrew brings a balanced perspective as both a founder and backer of innovation. Endlessly curious and data-driven, he now focuses on scaling Dimension Labs' mission to transform unstructured customer conversations into structured, AI-powered insights.

"Navigate Ventures is a great partner to us on our journey, especially during the early days of a startup where you need high-conviction partners that can see the vision with you." Andrew Hong, CEO, Dimension Labs

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Why We Invested

Large enterprises have been trying to unlock the untapped value of unstructured customer data for decades. This has been extremely difficult and expensive to do. Dimension Labs accomplishes this mission critical requirement using an AI Platform that transforms unstructured input into structured, analytics-ready insights, surfacing themes, categories and trends real time. Positioned as the missing "language data infrastructure" layer in the modern data stack, Dimension Labs fills a critical gap that legacy BI tools cannot. The company is already demonstrating product market fit as well as strong traction with enterprises that depend on customer intelligence. We believe their combination of technical depth, clear mission, and market timing positions them to become a category-defining company.

Co-investors include: ff Venture Capital, Elkstone Capital Partners, Brickyard VC.

We are pleased to welcome Dimension Labs to our family of portfolio companies at Navigate Ventures.

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